Effective Date: January 10, 2026
|Version 1.0
This Refund Policy outlines the terms and conditions for refunds and returns related to software products and services provided by Horizon Analytic Studios, LLC ("we," "our," or "us"). By purchasing our products, you acknowledge that you have read and agree to this policy.
Important: Due to the digital nature of our software products, all sales are final. Please read product descriptions, system requirements, and any available trial versions carefully before making a purchase.
All sales of digital software products are final. Once a purchase has been completed and the software has been delivered (via download link or license key), we do not offer refunds, credits, or exchanges. This policy applies to all commercial software products sold through our website.
Digital products cannot be returned in the same way as physical goods. Once software is downloaded or a license key is issued, we have no way to verify that the product has been deleted or is no longer in use. This no-refund policy is standard in the software industry for digital downloads.
We strongly encourage you to:
If you have an active subscription service, you may cancel at any time. Upon cancellation, your subscription will remain active until the end of the current billing period. No partial refunds are provided for unused time within a billing period.
We do not offer pro-rated refunds for subscription cancellations. You will continue to have access to the service until your current billing period ends, after which your access will be terminated.
Subscription services renew automatically unless cancelled before the renewal date. It is your responsibility to cancel before the renewal date if you do not wish to continue the service. Charges for renewed periods are non-refundable.
Many of our products offer free trial versions that allow you to evaluate the software before purchasing. Trial versions may have limited functionality or time restrictions as specified at the time of download.
If a trial automatically converts to a paid subscription, you will be notified before the trial ends. You may cancel before the conversion date to avoid charges. Once a paid subscription begins, the no-refund policy applies.
Trial periods are intended for evaluation purposes only. We reserve the right to limit trial access to one trial per customer, per product. Abuse of trial periods may result in denial of future trial access.
If you experience technical issues that prevent the software from functioning as described and we are unable to resolve them through our support channels, we may, at our sole discretion, offer a refund, credit, or alternative solution. Such decisions are made on a case-by-case basis and are not guaranteed.
If you accidentally purchase the same product twice, please contact us immediately. We will review your account and may issue a refund for the duplicate purchase.
If you believe an unauthorized purchase was made on your account, please contact both our support team and your financial institution immediately. We will investigate and take appropriate action.
In some jurisdictions, consumer protection laws may provide additional rights regarding refunds that cannot be waived by contract. Nothing in this policy affects any statutory rights that apply in your jurisdiction.
Our free and open-source software products are provided at no cost and therefore no refund policy applies to them. These products are provided "as-is" under their respective licenses without any warranty or guarantee.
If you are experiencing issues with a product or believe you may qualify for an exception to our refund policy, please contact our support team:
Horizon Analytic Studios, LLC
Support Email: support@horizonanalytic.com
When contacting support, please include:
We aim to respond to all support inquiries within 2 business days. Complex issues may require additional time to investigate and resolve.
If a refund is approved, it will be processed to the original payment method used for the purchase. Processing times may vary depending on your financial institution (typically 5-10 business days).
Refunds are issued in the original currency of the transaction. Any currency conversion fees or exchange rate differences are the responsibility of the customer.
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. Your purchase after any modification constitutes acceptance of the updated policy. Purchases made before a policy change will be governed by the policy in effect at the time of purchase.
For more information about our terms and conditions, please review the following:
This Refund Policy was last updated on January 10, 2026.